PRIVACY POLICY

1. Introduction

Bosmino Ltd (“Bosmino”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, disclose and safeguard personal information relating to individuals who visit our website, enquire about our services, subscribe to our communications, request property valuations, engage our services or otherwise interact with us.

We recognise the importance of protecting personal information and are committed to processing such information in accordance with applicable data protection legislation, including the United Kingdom General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any other applicable laws relating to privacy and data protection.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. About Us

This website is owned and operated by Bosmino Ltd, a company registered in England and Wales under company number 13222937.

Our registered office is situated at 1 Market Hill, Calne, Wiltshire, SN11 0BT, United Kingdom.

Our VAT registration number is 375705181.

For the purposes of applicable data protection legislation, Bosmino Ltd acts as the Data Controller in relation to the personal information collected through this website and through our business activities.

Any questions regarding this Privacy Policy should be directed to [email protected].

3. Collection of Personal Information

We may collect, store and process personal information that you voluntarily provide to us when completing forms on our website, contacting us by telephone, email or other means, subscribing to marketing communications, requesting information regarding our services, requesting a property valuation or otherwise engaging with our business.

The information collected may include your name, email address, telephone number, property address, details relating to a property that you own or manage, information relating to your enquiry, marketing preferences and any other information that you choose to provide to us.

In addition, we may automatically collect certain information when you visit our website. Such information may include your IP address, browser type and version, operating system, device information, referral source, geographical location, pages viewed, duration of visit, website navigation paths and other technical information relating to your interaction with our website.

We may also collect information through cookies and similar technologies. Further details regarding our use of cookies are set out in our Cookie Policy.

4. Use of Personal Information

Personal information submitted to us may be used for the administration and operation of our business, the provision of our property management services, short let management services, guaranteed rent services, property valuation services and related activities.

We may use personal information to communicate with you regarding enquiries, requests for information, quotations, contracts, service updates, newsletters and marketing communications where permitted by law. We may also use personal information to improve our website, monitor website performance, analyse visitor behaviour, enhance user experience, develop new services, maintain security, prevent fraud and comply with our legal and regulatory obligations.

5. Legal Basis for Processing

We process personal information on the basis of one or more lawful grounds recognised under UK GDPR.

Where you have provided consent for us to process your information, including in relation to marketing communications and certain cookies, we rely upon that consent.

Where processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract, we rely upon contractual necessity.

Where processing is necessary for the purposes of our legitimate interests, including the operation, development and protection of our business, lead generation activities, website analytics and service improvement, we rely upon legitimate interests provided that such interests are not overridden by your rights and freedoms.

We may also process personal information where necessary to comply with legal obligations to which we are subject.

6. Marketing Communications

Where permitted by law, we may use your personal information to provide information regarding our services, property management solutions, short let management services, guaranteed rent opportunities, Airbnb management industry updates and other information that we believe may be of interest to you.

You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions contained within our communications or by contacting us directly.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website usage, enhance user experience and support advertising and marketing activities.

We may use technologies provided by Google Analytics, Google Ads, Google Search Console, Meta Pixel, HubSpot and other business systems to better understand how visitors interact with our website and to improve the effectiveness of our services and marketing campaigns.

Further information regarding cookies and similar technologies can be found in our Cookie Policy.

8. Disclosure of Personal Information

We may disclose personal information to our employees, contractors, professional advisers, insurers, technology providers, software suppliers and other third parties where reasonably necessary for the operation of our business and the provision of our services.

Such third parties may include providers of email and communication services, customer relationship management platforms, website hosting providers, analytics providers, marketing service providers and professional advisers including accountants, auditors and legal advisers.

We may also disclose personal information where required to do so by law, regulation, court order or governmental authority, or where disclosure is necessary for the establishment, exercise or defence of legal claims.

In the event of a sale, acquisition, restructuring or transfer of our business or assets, personal information may be transferred to the relevant successor entity.

9. Third Party Service Providers

In the course of operating our business, we utilise a number of third party service providers including Google Workspace, Gmail, HubSpot, Google Analytics, Google Ads, Meta Platforms and other business systems and technology providers.

These providers may process personal information on our behalf in accordance with their own privacy and security standards and subject to appropriate contractual safeguards.

10. International Transfers

Certain service providers engaged by Bosmino Ltd may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws, including the use of approved contractual mechanisms where required.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.

The duration of retention will depend upon the nature of the information concerned, the purpose for which it was collected and any applicable legal obligations.

Where personal information is no longer required, it will be securely deleted, destroyed or anonymised.

12. Security

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Whilst we endeavour to protect personal information using commercially reasonable safeguards, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure and we cannot guarantee absolute security.

13. Your Rights

Under applicable data protection legislation, you may have the right to request access to personal information held about you, request correction of inaccurate information, request erasure of personal information, request restriction of processing, object to certain forms of processing and request portability of personal information where applicable.

Where processing is based upon consent, you may withdraw that consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office should you believe that your personal information has been processed unlawfully.

Further information regarding your rights may be obtained from the Information Commissioner’s Office at https://ico.org.uk.

14. Third Party Websites

Our website may contain links to third party websites. We do not control and are not responsible for the privacy practices, content or security of third party websites. Users are encouraged to review the privacy policies of any external websites they visit.

15. Children’s Privacy

Our services are intended for adults, property owners, landlords and business clients. We do not knowingly collect personal information from individuals under the age of eighteen years. If we become aware that information relating to a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

16. Amendments

We reserve the right to amend this Privacy Policy from time to time in order to reflect changes in legal requirements, technological developments, business practices or operational needs.

Any updated version of this Privacy Policy shall be published on this page and shall take effect immediately upon publication unless otherwise stated.